How Can We Help?
Clear answers for bookings, tickets, meeting points and refunds
How to choose and book tickets, activities, transfers and tours.
Help with payment confirmation, receipts and booking emails.
How to change, cancel or request a refund for your booking.
How promo codes and special offers work at checkout.
Meeting points, arrival times and what to bring.
Where your ticket arrives and how to show it on the day ✨
Frequently Asked Questions
Quick answers before you book or arrive
You'll find it in your confirmation email.
Use it on the Manage Booking page to view your details.
Cancellation depends on the provider and ticket rules.
Check the cancellation policy in your booking details before you cancel.
Some bookings allow date changes.
Check your booking details, or contact the booking provider for help.
The meeting point is shown in your booking details.
Check it before your visit so you arrive on time 📍
Before you book, check:
• Date and time
• Duration
• What's included
• Cancellation rules
• Meeting point
• Visitor requirements
Most tickets arrive by email after confirmation.
Check your inbox and spam folder for your Mobile Ticket 🎟️
Bring your ticket or booking confirmation and any required ID.
Check the experience details before you leave.
Yes, when the provider allows it.
Enter the correct lead traveller and visitor details.
Late arrival rules depend on the experience and provider.
Contact the provider as soon as you can to avoid missing entry.
Selected experiences offer Free Cancellation within the stated time limit.
Check the cancellation policy on the experience page before you book.