How Can We Help?

Find quick help for bookings, tickets, meeting points and refunds

icon
Booking Your Experience

Learn how to book tickets, activities, transfers and tours.

icon
Payments & Receipts

Find help with payment confirmation, receipts and booking emails.

icon
Changes & Refunds

Check how to change, cancel or request a refund for your booking.

icon
Offers & Discounts

Find available offers and check if a discount can be used.

icon
On the Day of Your Visit

Check meeting points, arrival time and what to bring.

icon
Tickets & Experiences

Explore Disneyland Paris tickets, transfers, tours and activities ✨

Frequently Asked Questions

Answers for your Disneyland Paris booking

Where can I find my booking reference?

You’ll find it in your confirmation email.

Use it on the Manage Booking page to view your reservation.

Can I cancel my booking?

Cancellation depends on the provider and ticket rules.

Check the cancellation policy before you book.

Can I change my booking date?

Some bookings allow changes, and some do not.

Check your booking details or contact the booking provider.

Where is the meeting point?

The meeting point is shown in your booking details.

Check it before your visit so you arrive on time

What should I check before booking?

Check the date, time, duration, included services and cancellation rules.

Also check the meeting point and guest requirements.